Privacy Policy

Effective Date: 10/07/2026

Welcome to The Grand Bistro. By accessing or using our website, placing an order, making a reservation, or using any of our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. Acceptance of Terms

By using our website or services, you confirm that you are at least 18 years of age or are using our services under the supervision of a parent or legal guardian.

2. Restaurant Services

Urban Choola Restro offers dine-in, takeaway, delivery, online ordering, table reservations, and other restaurant-related services. The availability of these services may vary depending on your location and restaurant operating hours.

3. Menu & Pricing

• All menu items are subject to availability.
• Prices are listed in the applicable local currency and may change without prior notice.
• Images displayed on the website are for illustration purposes only.
• Taxes, service charges, and delivery charges (if applicable) will be added during checkout.

4. Online Orders

When placing an online order, you agree that:

• The information you provide is accurate and complete.
• Orders cannot be modified once preparation has begun.
• Urban Choola Restro reserves the right to cancel any order due to product unavailability, payment issues, or unforeseen circumstances.
• Refunds, if applicable, will be processed according to our Refund Policy.

5. Table Reservations

• Reservations are subject to availability.
• We reserve the right to cancel or modify reservations due to operational requirements.
• Guests arriving significantly late may lose their reservation without prior notice.

6. Payments

We accept various payment methods, including online payments and cash (where applicable).

By making a payment, you authorize us to charge the total amount of your purchase, including applicable taxes and service charges.

7. Cancellations & Refunds

Cancellation and refund eligibility depends on the status of your order.

Refunds may be issued if:

• An order is cancelled before preparation begins.
• The restaurant is unable to fulfill your order.
• A duplicate payment has been made.

Refund processing times depend on your payment provider.

8. Food Allergies

While we take reasonable precautions, our kitchen handles ingredients including dairy, nuts, gluten, soy, eggs, seafood, and other allergens.

Customers with food allergies or dietary restrictions should inform our staff before placing an order. Urban Choola Restro cannot guarantee a completely allergen-free environment.

9. Customer Responsibilities

You agree to:

• Provide accurate contact and delivery information.
• Treat restaurant staff respectfully.
• Not misuse our website or services.
• Not attempt unauthorized access to our systems.

We reserve the right to refuse service to anyone engaging in abusive, fraudulent, or unlawful behavior.

10. Intellectual Property

All content on this website, including logos, text, graphics, menus, photographs, and designs, is the property of Urban Choola Restro and may not be copied, reproduced, or distributed without prior written permission.

11. Privacy

Any personal information collected while using our services is handled in accordance with our Privacy Policy and is used only for providing restaurant services, processing orders, improving customer experience, and complying with legal obligations.

12. Limitation of Liability

Urban Choola Restro shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services.

Our maximum liability shall not exceed the amount paid for the specific order giving rise to the claim.

13. Third-Party Services

Our website may integrate with payment gateways, mapping services, or delivery partners. We are not responsible for the policies, availability, or performance of third-party services.

14. Changes to Terms

We reserve the right to update these Terms & Conditions at any time without prior notice. Continued use of our services constitutes acceptance of the updated Terms.

15. Governing Law

These Terms & Conditions shall be governed by the laws of the jurisdiction in which Urban Choola Restro operates. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

The Grand Bistro